Terms and Conditions

1. Introduction & Acceptance

These Terms and Conditions (“Terms”) govern all use of services provided by Pixello Inc. (“Pixello”, “we”, “us”, “our”). By purchasing, accessing, or using any of our services, you agree to be bound by these Terms, including any future modifications.

If you do not agree, you must not use our services. Continued use after any updates to these Terms constitutes acceptance of those changes.

2. Definitions

For clarity, the following terms shall have the meanings assigned below:
“Services”: All subscriptions, accounts, digital goods, and related features provided by Pixello.
“User” / “You”: The individual or entity consuming Pixello’s services.
“Subscription”: A time-bound license to access a particular service.
“Business Hours”: 10:00 AM – 11:00 PM IST, 7 days a week (excluding declared holidays or maintenance periods).
“Warranty”: Limited coverage as described in Section 5.
“Official Platforms”: Verified channels listed in Section 17 through which Pixello communicates and provides services.
“Force Majeure”: Events outside Pixello’s reasonable control, as described in Section 20.

3. Service Delivery

1. Delivery Timeline: Pixello shall make reasonable efforts to deliver accounts or services within 12 hours of confirmed payment. In certain circumstances, delivery may take up to 72 hours.

2. Delayed Delivery: If a service is not delivered within 72 hours, the User may request a full refund or store credit, at Pixello’s discretion, subject to Section 9 (Refunds).

3. Subscription Expiry: Subscriptions shall automatically terminate upon expiry of their validity period without further notice.

4. Pricing: All prices are subject to change without prior notice. Pending or queued orders shall be charged according to the price effective at the time of delivery.

5. Price Precedence: In cases where pricing differs between Pixello’s website and WhatsApp representative communications, the WhatsApp quoted price shall prevail.

6. Business Hours Reference: All time-related commitments, deliveries, and support are based strictly on Business Hours.

Note (User-Friendly Explanation):
Pixello aims to deliver services quickly, but delays may happen due to unforeseen issues. Refunds or store credit are available if delivery exceeds 72 hours.

4. Privacy & Data Handling

1. Confidentiality: All personal information and data provided by the User during the use of Pixello services shall be treated as strictly confidential and handled in accordance with our Privacy Policy.

2. Data Access for Services: Certain services may require access to your account credentials (e.g., email/password, phone/OTP). By using such services, you explicitly consent to this access.

3. Data Security: Pixello does not store or share passwords or sensitive personal data. Any access is strictly for the purpose of service provision.

4. Third-Party Platforms:

   • Services provided via third-party platforms (e.g., WhatsApp) are subject to their respective terms and conditions.

   • Pixello shall not be liable for any data leakage, mishandling, or misuse arising from third-party platform failures or breaches.

5. Global Compliance: While primarily governed by Indian law, Pixello endeavors to respect global privacy standards and will handle personal data responsibly.

Note (User-Friendly Explanation):
Your personal information is safe with Pixello. We only access what’s necessary to provide services, and we never share your passwords or sensitive data.

5. Warranty & Service Issues

Pixello provides limited warranty coverage for eligible services in the event of valid service interruptions or failures, except where exclusions apply.

5.1 Scope of Warranty

1. Warranty coverage applies only when the User reports a genuine service issue within the applicable warranty period.

2. Retroactive claims are not permitted.

   • Example: If a subscription becomes inaccessible on January 1st, but the User reports the issue on February 1st, Pixello shall only address the service from February 1st onwards. The unreported period is not compensable.

3. Warranty does not cover interruptions caused by:

   • User device issues, ISP/network problems, regional restrictions

   • Misuse, sharing of credentials, or unauthorized account activity

   • Third-party platform actions or changes beyond Pixello’s control

5.2 Reporting Guidelines

1. Reports received after 6:00 PM IST shall be considered received on the next business day.

2. A tolerance of 5% of subscription tenure applies. Warranty claims cannot be invoked if remaining validity is less than or equal to this margin.

3. Lost days due to Pixello’s resolution delays shall be compensated by extension or store credit, at Pixello’s discretion.

4. A warranty claim is void if delivered vouchers or coupons are not redeemed within 24 hours, unless otherwise specified.

5.3 Remedies

• Pixello’s sole remedies under this warranty are:

  • Replacement of the service

  • Pro-rata refund or store credit for the affected period

Note (User-Friendly Explanation):
Report issues promptly. Pixello can only compensate from the time you report the problem. Days lost before reporting cannot be claimed.

6. WhatsApp & Official Communication Channels

6.1 WhatsApp Communication

1. Users acknowledge that WhatsApp is Pixello’s primary medium for service delivery, purchase, queries, and feedback.

2. Services are not offered or guaranteed via any other medium.

3. Users consent to receive service-related communications via WhatsApp.

6.2 Official Announcements & Notices

1. Pixello’s official WhatsApp community group, “Pixello Official,” is the primary channel for announcements and notices.

2. Users are strongly encouraged to join this group to receive important updates.

3. This group is strictly for official communications and will not be used for promotional content.

Group Links:

• Pixello Official

• Join Group

6.3 Additional Communication Channels

Pixello may also communicate via:

• Email

• SMS

• Phone/WhatsApp calls

• Telegram

• Notices posted on official platforms

Users consent to receive communications, including transactional, promotional, and service-related notifications.

Note (User-Friendly Explanation):
All official information comes from Pixello’s verified channels. Make sure you join the WhatsApp group to avoid missing important updates.

7. Access to Services & Service Availability

1. Pixello shall make reasonable efforts to ensure continuous and error-free access to all Services.

2. Due to the nature of the Internet, no guarantee can be provided regarding uninterrupted availability or error-free transmission.

3. Access to Pixello services, including the website, WhatsApp, and other platforms, may be temporarily restricted or suspended for:

   • Maintenance, upgrades, or repairs

   • Introduction of new services or features

   • Technical, operational, or security reasons

4. Pixello will attempt to minimize the frequency and duration of any suspension or restriction.

5. Users are responsible for ensuring their devices, internet connections, and accounts are compatible with Pixello services.

Note (User-Friendly Explanation):
Services may occasionally be unavailable due to maintenance or technical issues. Pixello will try to minimize these interruptions, but some downtime is unavoidable.

8. Disclaimer & Limitation of Liability

8.1 Disclaimer

1. Users acknowledge and agree that all Services are provided “as is” and “as available”.

2. Pixello makes no warranties regarding uninterrupted service, error-free performance, or the suitability of Services for any specific purpose.

3. Users access and use Services at their own risk, employing their best judgment for transactions or decisions.

4. Pixello shall not be responsible for:

   • Erroneous, delayed, or failed payments

   • Disputes between Users and payment platforms or banks

   • Incompatibility of services with certain regions, devices, or networks

5. A delivery shall be deemed successful if no errors are reported within 15 minutes of receipt.

6. Delivery timelines shared by Pixello are estimates based on current factors, not guarantees. This may change without notice.

8.2 Limitation of Liability

1. Under no circumstances shall Pixello be liable for indirect, incidental, consequential, or exemplary damages, including but not limited to:

   • Loss of profits, revenue, contracts, goodwill, data, or anticipated savings

   • Wasted expenditure or opportunity loss

2. Pixello’s maximum liability for any claim shall not exceed the total amount paid by the User for the affected service.

3. Users agree that these limitations apply regardless of whether liability arises from breach of contract, tort, negligence, or other legal theory.

Note (User-Friendly Explanation):
Pixello covers direct service issues only. We cannot compensate for indirect losses like missed business opportunities or device problems.

9. Refunds & Store Credit

1. Default Refund Method: All refunds shall default to in-store credit unless the User explicitly requests a direct refund.

2. Non-Refundable Balances: Any balance of ₹20 or below is non-refundable and can only be used as store credit.

3. Processing Time: Refunds are generally processed within 24 hours. Exceptional cases (bank delays, queued refunds, or operational issues) may take longer.

4. Payment Method Considerations:

   • UPI refunds: 100% of refundable amount released.

   • PayPal, Remit, or other non-UPI methods: Transaction fees (if applicable) shall be deducted from the refundable amount.

5. Eligibility: Users are entitled to claim a refund if a valid service issue is not resolved within 72 hours, subject to warranty terms (Section 5).

6. Discretion: Refunds, credits, and compensation are provided at Pixello’s sole discretion, guided by the Terms herein.

Note (User-Friendly Explanation):
Most refunds go as store credit. Small balances (₹20 or less) cannot be refunded. Refunds are processed quickly, but bank or technical delays may occur.

10. Children & Age Restrictions

1. Use of Pixello services is restricted to individuals legally capable of entering into binding contracts under Indian law.

2. Users under 18 years of age (minors) may access Pixello services only with the involvement of a parent or legal guardian.

3. Pixello shall not be liable for any transactions or agreements entered into by minors without parental consent.

Note (User-Friendly Explanation):
If you’re under 18, you must involve a parent or guardian to use Pixello services.

11. Communications

1. Pixello may communicate with Users via:

   • WhatsApp

   • Email

   • SMS

   • Phone or WhatsApp calls

   • Telegram

   • Notices posted on official platforms

   • Any other official communication channel

2. By using Pixello services, Users consent to receive communications from Pixello, including:

   • Transactional messages

   • Service updates

   • Promotional or commercial content

3. Users acknowledge that communications via third-party platforms are subject to the respective platform’s terms, and Pixello is not liable for disruptions or data issues caused by such platforms.

Note (User-Friendly Explanation):
Pixello will keep you updated via official channels. By using our services, you agree to receive messages about your account, service, or promotions.

12. Losses & Liability Exclusions

1. Pixello shall not be liable for any indirect, incidental, or consequential losses, including but not limited to:

   • Loss of profits, revenue, contracts, goodwill, or anticipated savings

   • Wasted expenditure or time

   • Data loss or system interruptions

2. Liability is further excluded in cases where the cause of loss:

   • Is not reasonably foreseeable

   • Results from changes in product specifications mid-service

   • Arises from third-party platforms or external factors beyond Pixello’s control

3. Users agree that Pixello’s liability is strictly limited to direct service issues, as addressed under warranty (Section 5).

Note (User-Friendly Explanation):
Pixello covers direct issues only. We do not compensate for indirect losses like lost business, missed opportunities, or data loss caused by external factors.

13. Indemnity

1. Users agree to indemnify, defend, and hold harmless Pixello, its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:

   • Your breach of these Terms

   • Misuse or unauthorized use of the Services

   • Violation of any third-party rights

   • Any fraudulent or unlawful activity associated with your account

2. Pixello reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by the User.

Note (User-Friendly Explanation):
If your actions cause a legal issue, you are responsible for defending and covering any costs.

14. DASH Delivery & Special Features

1. DASH Delivery is an optional feature available on eligible products, enabling delivery within 4 hours (or shorter) of successful payment verification.

2. Limitations:

   • DASH Delivery may be unavailable or interrupted due to supply issues, technical problems, communication delays, or other unforeseen events.

   • Users must confirm availability before placing an order.

   • Orders must be placed at least 4 hours before the end of business day.

3. User Remedies:

   • DASH Delivery is a convenience feature only; no additional compensation applies for unfulfillment.

   • Users are eligible for a full refund if DASH Delivery is not fulfilled within 4 hours and all terms are satisfied.

Note (User-Friendly Explanation):
DASH Delivery is meant for faster service but is subject to availability. Refunds apply if delivery conditions are met and the service fails.

15. Service Restrictions

1. Certain services have restricted device limits. For example:

   • If a service is limited to 1 device, the number of logins is also restricted even on the same device.

   • For most services, the default limit is 1 login per quarter, though this may vary depending on the service or situation.

2. Users must comply with these limits; failure to do so may result in service suspension or denial of access.

3. Orders are only created and queued after successful payment, unless otherwise specified.

Note (User-Friendly Explanation):
Some services limit how many devices or logins you can use. Make sure you follow these limits to avoid issues.

16. Alterations to Service & Amendments to Terms

1. Pixello reserves the right to modify, suspend, or discontinue any service, feature, or functionality at any time, with or without notice.

2. Pixello may also amend these Terms or any policies at its sole discretion. Users are bound by the version of the Terms in effect at the time they use services or place an order, except where changes are legally required to apply retroactively.

3. If any provision of these Terms is deemed invalid, void, or unenforceable, that provision shall be severable and shall not affect the enforceability of remaining provisions.

Note (User-Friendly Explanation):
Pixello can update services or rules at any time. You are bound by the Terms in effect when you use the service.

17. Official Platforms

1. Pixello operates and communicates exclusively through the following verified channels:

   • Website: https://pixello.co.in

   • WhatsApp: +91-89289-14266 (https://pixello.co.in/whatsapp)

   • Telegram: @pixellosupport (https://pixello.co.in/telegramsupport)

   • Instagram: @pixello.co.in (https://pixello.co.in/instagram)

   • Discord: Server ID: 962302185922781184 (https://pixello.co.in/discord)

2. Pixello is not responsible for losses or damages caused by counterfeit or unverified platforms, impersonators, or unauthorized sellers.

3. Users should verify any communication claiming to be from Pixello against these official platforms before acting on it.

Note (User-Friendly Explanation):
Only trust messages, links, and offers from Pixello’s verified channels. Be cautious of imitations or scams.

18. User Eligibility & Usage Limitations

1. Users must be legally capable of entering into binding contracts (see Section 10).

2. Services are intended for personal, non-commercial use only. Resale, redistribution, or commercial usage requires a separate B2B agreement with Pixello.

Users acknowledge that Pixello provides support only for subscriptions and related service delivery, and does not provide technical support for third-party platforms or applications (e.g., WhatsApp, email clients, devices, or software used to access services).

Note (User-Friendly Explanation):
 Pixello services are for personal use only, support is limited to subscriptions, platform-related issues are not covered.

19. Governing Law & Jurisdiction

1. These Terms and any disputes arising from or relating to Pixello services shall be governed by and construed in accordance with the laws of India.

2. Users agree to submit to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra for the resolution of any disputes, claims, or actions arising from these Terms or the use of Pixello services.

3. Any claim or dispute must be initiated within one year of the event giving rise to the claim, unless otherwise prohibited by law.

Note (User-Friendly Explanation):
Indian law applies to these Terms. If a dispute arises, it will be handled in the courts of the specified city.

20. Force Majeure

1. Pixello shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

   • Natural disasters (floods, earthquakes, storms, etc.)

   • Government actions, regulations, or restrictions

   • Internet or network failures, technical outages, or service provider issues

   • Strikes, labor disputes, or civil unrest

   • Any other unforeseen events preventing service delivery

2. In the event of a Force Majeure, Pixello will make reasonable efforts to resume services as soon as possible and communicate any anticipated delays to Users through official channels.

3. Force Majeure does not relieve Users of their obligations under these Terms, including payment for services already rendered.

Note (User-Friendly Explanation):
Pixello isn’t responsible for delays caused by events beyond its control, like natural disasters or internet outages.