By using Pixello Inc. (commonly referred as Pixello/we/us/our) services, you (the consumer of our services) agree to accept all terms and conditions set by Pixello and its subsidiaries. You must not avail any of our services in case you disagree with any of our terms.
1. We usually deliver the account within 12 hours after successful payment confirmation but in some cases it may take up to 72 hours.
2. You may choose to claim a full refund if the order remains undelivered after 72 hours.
3. After the validity is over, the subscription may be automatically cancelled without notice.
4. Prices are subject to change without notice. All pending (already paid but queued) orders are also liable to match the pricing effective at the time of delivery.
5. Pixello operates from 11am to 10pm IST, 7 days a week (except declared time-off). Any and all reference of time is strictly under business hours only.
6. The prices mentioned on our website may sometimes differ from the prices stated by our sales representative, the latter shall be effective and take precedency in such cases.
Privacy
The personal information/data provided to us by you during the course of usage of our services will be treated as strictly confidential and in accordance to our privacy policy. User data is never shared with any 3rd party organization. Some services may require us to access your account by means of email/password, phone/otp, etc., by continuing the use of our services you consent and understand this requirement. Passwords and other sensitive data is never logged, stored or shared in any form. The usage of Telegram is subject to their terms & conditions and we are neither liable nor responsible for any leakage, mishandling and/or manipulation of data that maybe caused by Telegram and/or its subsidiaries.
Warranty
Pixello provides a warranty coverage for the services offered (unless specified otherwise) in case if there are interruptions within the warranty tenure. We reserve the rights to determine and modify the tenure, validity, terms, availability and entitlement of the warranty. A replacement and/or partial/full refund shall be provided when the warranty is invoked.
Terms of warranty:
1. Warranty is invoked when the user reports a valid issue. This does not include issues caused by the user, device, region, etc.
2. If the issue is reported after 6pm IST, the day will be considered as working.
3. A standard tolerance of 5% is applicable on the subscription tenure i.e. a warranty claim cannot be invoked in rare cases when the remaining tenure is less than or equal to 5% of the total subscription tenure.
4. Any lost days due to delay in resolution will be compensated.
5. A warranty claim will be deemed invalid if the provided voucher/coupon is not redeemed within 24 hours post delivery unless specified otherwise.
Telegram for Communication
You agree, understand, and acknowledge that we use Telegram as an online platform that enables you to purchase products, raise queries, provide feedback among other related services. You further agree and acknowledge that Pixello does not offer its services for sale via any other medium or platform.
WhatsApp for Communication (DISCONTINUED)
Starting 12th November 2024, Pixello has completed discontinued the usage of any and all forms of communications. The user must consume our services through our Telegram platform only. Queries and claims sent to our WhatsApp number will not reach us and will be considered void.
Access to Pixello Services
We will do our utmost to ensure that the availability of our services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website, Telegram and/or other platforms may also be occasionally restricted or halted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
Disclaimer
You acknowledge and undertake that you are accessing the services and transacting at your own risk and are using your best and prudent judgment before entering into any transactions. We shall neither be liable nor responsible for any erroneous and/or faulty payments and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the payment platform or the bank. Some services may not be available in some regions, networks, devices, periods, etc., availability and compatibility of the services is at user’s discretion. A delivery would be considered successful if the user does not report any errors within 15 mins after the delivery. Any estimated time of delivery mentioned by us on any of our official platform shall be considered strictly as an approximation based on current factors which may change later.
Refunds
1. The default action of any amount and type of balance is in-store credit. If required, the user would need to explicitly raise a request to initiate a refund.
2. Any type of balance of ₹20 or below is non-refundable and can only be used as in-store credit.
3. Refunds are usually processed within 24 hours although, in some rare cases, it may take a longer time depending on queued refunds, bank limitations, inoperational time and other related factors.
4. For refunds via UPI, 100% of the refundable amount is released.
5. For refunds via PayPal, Remit or any other non-UPI method, the transaction fee (if applicable) would be deducted from the refundable amount.
6. The user is entitled to claim a refund if the issue is not resolved within 72 hours with respect to the warranty terms.
Children
Use of Pixello is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Pixello services only with the involvement of a parent or guardian.
Communications
Including Telegram, we may communicate with you by e-mail, SMS, phone/Telegram call, WhatsApp or by posting notices on our communication platforms or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial) from us with respect to your use of our services.
Losses
We will not be responsible for any loss (including loss of profits, time, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss cause of which is not reasonably foreseeable or if the product provider changes the specification of the product in the middle of our service tenure.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
DASH Delivery
“DASH Delivery” is a feature offered by Pixello on supported products. Under normal circumstances, DASH Delivery indicates that the product is eligible for delivery within 4 hours (or usually an even shorter duration) of successful payment verification.
This feature may not be available or interrupted in case of supply issues, communication delay, technical issues or other unforeseen events.
The user must confirm the availability of this feature before placing the order.
The order must be placed at least 4 hours before the end of business day.
DASH Delivery is solely purposed for convenience, no extra compensation would be offered in case of unfulfillment.
The user is eligible for a complete refund after 4 hours of unfulfillment considering the user has satisfied all the terms.
Others
For the services with restricted device limit for e.g. 1 device, the number of login would also be restricted even on the same device. For most of the services, the allowed attempt is “1 login per quarter” although it may change according to the service and situation.
All orders are created and queued only after successful payment, unless stated otherwise.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use our services or that you order goods from us unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Official Platforms
Pixello operates/communicates officially on the following platforms only. Any misrepresentation of Pixello and its subsidiaries is a strict offence. Pixello is neither liable nor responsible for any losses or harm caused by the usage of such counterfeits or imitations.
Website – https://pixello.co.in
Telegram – +91-7021880521 | @realpixello (https://pixello.co.in/telegram)
Telegram – @pixellosupport (https://pixello.co.in/telegramsupport)
Instagram – @pixello.co.in (https://pixello.co.in/instagram | https://instagram.com/pixello.co.in)
Discord – Server ID: 962302185922781184 (https://pixello.co.in/discord | https://discord.gg/5AzEPF69fe)