Terms and Conditions

Last updated: 3 October 2026

1. Introduction, Acceptance & Order of Precedence

1. These Terms and Conditions (“Terms”) govern all use of services provided by Pixello (“Pixello”, “we”, “us”, “our”). By purchasing, accessing, or using any of our services, you agree to be bound by these Terms, including any future modifications made in accordance with Section 18.
2. If you do not agree, you must not use our services.
3. Other documents: Our Terms of Use and any usage rules shown on a product page apply in addition to these Terms. If a product-specific rule conflicts with these Terms, the product-specific rule applies to that product only. No such rule reduces your rights under Sections 3.2, 5 and 10.3, or any right you have under applicable law.
4. Summaries and notes: The “Most Important Terms & Conditions” summary and the boxes marked “Note (User-Friendly Explanation)” are provided for convenience only. If they conflict with a numbered clause, the numbered clause prevails.

2. Definitions

For clarity, the following terms shall have the meanings assigned below:
“Services”: All subscriptions, accounts, digital goods, and related features provided by Pixello.
“User” / “You”: The individual or entity consuming Pixello’s services.
“Subscription”: A time-bound license to access a particular service.
“Business Hours”: 10:00 AM – 11:00 PM IST, 7 days a week (excluding declared holidays or maintenance periods).
“Delivered” / “Delivery”: A product is Delivered when its account, credentials, code, voucher, link, or access has been sent to you through an Official Platform or you have been given access to it, whichever is earlier.
“Warranty”: Limited coverage as described in Section 5.
“Warranty Period”: The validity period of the purchased Subscription, or any other period stated on the product page or order confirmation.
“Official Platforms”: Verified channels listed in Section 19 through which Pixello communicates and provides services.
“Terms of Use”: The usage rules published at pixello.co.in/rules and any product-specific rules shown on a product page.
“Force Majeure”: Events outside Pixello’s reasonable control, as described in Section 23.

3. Service Delivery

1. Delivery Timeline: Pixello shall make reasonable efforts to deliver accounts or services within 12 hours of confirmed payment. In certain circumstances, delivery may take up to 72 hours.
2. Delayed Delivery: If a service is not delivered within 72 hours of confirmed payment, the User may request a full refund or store credit, at the User’s choice, subject to Section 9 (Refunds). Under Section 9.1, the refund defaults to store credit unless the User explicitly requests a direct refund.
3. Subscription Expiry: Subscriptions shall automatically terminate upon expiry of their validity period without further notice, unless the product page states that the product renews automatically.
4. Pricing: Prices may change at any time without prior notice, including for orders that are paid but not yet Delivered. If the price of such an order rises before Delivery, Pixello will not deliver it at the higher price without your consent: you may either pay the difference or cancel the order for a full refund under Section 9. Pixello may also cancel, with a full refund and before Delivery, an order that was priced in obvious error.
5. Price Precedence: If the price on Pixello’s website differs from a price quoted to you in writing by a Pixello representative on an Official Platform (such as WhatsApp), the written quote you received before paying applies to that order. After payment, Section 3.4 applies.
6. Business Hours Reference: All time-related commitments, deliveries, and support are based strictly on Business Hours, and time outside Business Hours is not counted. For example, if payment is confirmed at 10:00 PM IST, one hour is counted by 11:00 PM IST and counting resumes at 10:00 AM IST the next day.
7. Delivery Check: Please check your access promptly after Delivery. If there is a problem with access, or the wrong product, plan, or duration was delivered, and you report it within 12 hours of Delivery, it is handled as a delivery defect: Pixello will replace the product or, if it cannot, refund the full amount paid (Section 10.3). Vouchers and coupons must be redeemed, or reported as defective, within the same 12 hours (Section 5.2.4). Notwithstanding Sections 3.6 and 5.2.1, this 12-hour period is counted in calendar time from Delivery, by the time your message is sent and not the time we reply. Issues reported after 12 hours are handled under the warranty in Section 5.

Note (User-Friendly Explanation):
Pixello aims to deliver services quickly, but delays may happen due to unforeseen issues. If your order is not delivered within 72 hours, you can choose a refund or store credit. Check your access as soon as you receive it and report any problem within 12 hours.

4. Privacy & Data Handling

1. Confidentiality: All personal information and data provided by the User during the use of Pixello services shall be treated as confidential and handled in accordance with our Privacy Policy.
2. Data Access for Services: Certain services may require access to your account credentials (e.g., email/password, phone/OTP). By using such services, you explicitly consent to this access.
3. Data Security: Pixello does not sell or share passwords or sensitive personal data with third parties. Credentials you provide are used only to deliver the service and are not kept longer than necessary for that purpose.
4. Third-Party Platforms:
   • Services provided via third-party platforms (e.g., WhatsApp) are subject to their respective terms and conditions.
   • Pixello shall not be liable for any data leakage, mishandling, or misuse arising from third-party platform failures or breaches.
5. Global Compliance: While primarily governed by Indian law, Pixello endeavors to respect global privacy standards and will handle personal data responsibly.

Note (User-Friendly Explanation):
We use your information only to provide your service, and we do not sell or share it. Credentials are used only to deliver your order.

5. Warranty & Service Issues

Pixello provides limited warranty coverage for eligible services in the event of valid service interruptions or failures, except where exclusions apply.

5.1 Scope of Warranty

1. Warranty coverage applies only when the User reports a genuine service issue within the Warranty Period.
2. Retroactive claims are not permitted.
   • Example: If a subscription becomes inaccessible on January 1st, but the User reports the issue on February 1st, Pixello shall only address the service from February 1st onwards. The unreported period is not compensable.
3. Warranty does not cover interruptions caused by:
   • User device issues, ISP/network problems, regional restrictions
   • Misuse, sharing of credentials, or unauthorized account activity
   • Third-party platform actions or changes beyond Pixello’s control
4. Specific products may have different warranty terms stated on their product page. Those terms apply to that product.

5.2 Reporting Guidelines

1. Reports received outside Business Hours shall be considered received when Business Hours next begin.
2. A tolerance of 5% of the total subscription tenure applies. Warranty claims cannot be invoked if remaining validity is less than or equal to this margin. Example: on a 30-day subscription, the margin is 1.5 days.
3. Lost days due to Pixello’s resolution delays shall be compensated by extension or store credit, as Pixello decides.
4. A warranty claim for a delivered voucher or coupon is void if it is not redeemed, or reported as defective, within 12 hours of Delivery, unless otherwise specified.

5.3 Remedies

1. Pixello’s sole remedies under this warranty are:
   • Replacement of the service
   • Pro-rata refund or store credit for the affected period, calculated on the amount you actually paid (see Section 9.7)
2. If a valid service issue is not resolved within 5 working days, Section 9.5 applies.

Note (User-Friendly Explanation):
Report issues promptly. Pixello can only compensate from the time you report the problem. Days lost before reporting cannot be claimed.

6. WhatsApp & Official Communication Channels

6.1 WhatsApp Communication

1. Users acknowledge that WhatsApp is Pixello’s primary medium for service delivery, purchase, queries, and feedback.
2. Services are not offered or guaranteed via any other medium.
3. Users consent to receive service-related communications via WhatsApp.

6.2 Official Announcements & Notices

1. Pixello’s official WhatsApp community group, “Pixello Official,” is the primary channel for announcements and notices.
2. In addition to WhatsApp communications, all official updates, product-related notices, service alerts, and other important information will also be published on Pixello’s dedicated Notices Page available on our website.
3. Users are strongly encouraged to join this group to receive important updates.
4. This group is strictly for official communications and will not be used for promotional content.

Group Links:

• Pixello Official
• Join Group

Other channels through which Pixello may communicate are listed in Section 14.

Note (User-Friendly Explanation):
All official information comes from Pixello’s verified channels. Make sure you join the WhatsApp group to avoid missing important updates.

7. Access to Services & Service Availability

1. Pixello shall make reasonable efforts to ensure continuous and error-free access to all Services.
2. Due to the nature of the Internet, no guarantee can be provided regarding uninterrupted availability or error-free transmission.
3. Access to Pixello services, including the website, WhatsApp, and other platforms, may be temporarily restricted or suspended for:
   • Maintenance, upgrades, or repairs
   • Introduction of new services or features
   • Technical, operational, or security reasons
4. Pixello will attempt to minimize the frequency and duration of any suspension or restriction.
5. Users are responsible for ensuring their devices, internet connections, and accounts are compatible with Pixello services.

Note (User-Friendly Explanation):
Services may occasionally be unavailable due to maintenance or technical issues. Pixello will try to minimize these interruptions, but some downtime is unavoidable.

8. Disclaimer & Limitation of Liability

8.1 Disclaimer

1. Users acknowledge and agree that all Services are provided “as is” and “as available”.
2. Pixello makes no warranties regarding uninterrupted service, error-free performance, or the suitability of Services for any specific purpose, other than the Warranty in Section 5 and the remedies in Sections 3 and 10.
3. Users access and use Services at their own risk, employing their best judgment for transactions or decisions.
4. Pixello shall not be responsible for:
   • Erroneous, delayed, or failed payments
   • Disputes between Users and payment platforms or banks (subject to Section 11)
   • Incompatibility of services with certain regions, devices, or networks
5. When a delivery is treated as complete, and how problems with it are handled, is set out in Section 3.7.
6. Delivery timelines shared by Pixello are estimates based on current factors, not guarantees, and may change from time to time. This does not affect your rights under Section 3.2.

8.2 Limitation of Liability

1. Under no circumstances shall Pixello be liable for indirect, incidental, consequential, or exemplary damages, including but not limited to:
   • Loss of profits, revenue, contracts, goodwill, data, or anticipated savings
   • Wasted expenditure, time, or opportunity loss
   • Data loss or system interruptions
2. Pixello’s maximum liability for any claim shall not exceed the total amount paid by the User for the affected service. Pixello’s liability is limited to direct service issues, as addressed under the Warranty (Section 5).
3. Liability is further excluded where the cause of loss is not reasonably foreseeable, results from changes made by a third-party provider to its product specifications mid-service, or arises from third-party platforms or external factors beyond Pixello’s control. This does not limit your remedies under Sections 3, 5, 10 and 18.
4. Users agree that these limitations apply regardless of whether liability arises from breach of contract, tort, negligence, or other legal theory.
5. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Note (User-Friendly Explanation):
Pixello covers direct service issues only. We cannot compensate for indirect losses like missed business opportunities, data loss, or device problems.

9. Refunds & Store Credit

1. Default Refund Method: All refunds shall default to in-store credit unless the User explicitly requests a direct refund.
2. Non-Refundable Balances: Any balance of ₹20 or below is non-refundable and can only be used as store credit.
3. Processing Time: Refunds are generally processed within 24 hours. Exceptional cases (bank delays, queued refunds, or operational issues) may take longer.
4. Payment Method Considerations:
   • UPI refunds: 100% of refundable amount released.
   • PayPal, Remit, or other non-UPI methods: Transaction fees (if applicable) shall be deducted from the refundable amount.
5. Eligibility: Users are entitled to claim a refund if a valid service issue is not resolved within 5 working days, subject to warranty terms (Section 5), or if Section 3.2, 3.7, 10.3 or 18.1 applies. Delivered products are otherwise not refundable (Section 10).
6. Goodwill Refunds (Exceptional Cases): Where Pixello agrees, as a goodwill gesture and not because of non-delivery, a delivery defect, or a service failure, to refund a partly used Subscription, Pixello may calculate the refund on a pro-rata basis using the official product price at the time of refund instead of the discounted purchase price. The per-day value will be derived from the official price, and the used portion will be deducted accordingly. Pixello reserves the right to apply this method at its sole discretion.
   Example:
   – You purchased a 30-day subscription for ₹300 (discounted price).
   – The official price is ₹600.
   – Per-day value = ₹600 ÷ 30 = ₹20/day
   – If the service is used for 10 days → ₹20 × 10 = ₹200 (used value)
   – Refund = ₹300 − ₹200 = ₹100
   This method never applies to refunds under Sections 3.2, 3.7, 5.3, 10.3, 16.3 or 18.1. Those are calculated under Section 9.7.
7. Refunds for Faults and Non-Delivery: Refunds arising from non-delivery, delivery defects, service failure, or discontinuation are calculated on the amount you actually paid. If the whole service failed from the start, the full amount is refunded. Otherwise, the refund is the amount paid divided by the total days of validity, multiplied by the days remaining unused from the date the issue was reported.
   Example: You paid ₹300 for 30 days (₹10/day). You report a fault that cannot be fixed on day 10, with 20 days remaining. Refund = ₹10 × 20 = ₹200.
8. Discretion: Where these Terms state that you are entitled to a refund, credit, or replacement, Pixello will provide it. In all other cases, including goodwill gestures, refunds, credits, and compensation are provided at Pixello’s sole discretion, guided by the Terms herein.

Note (User-Friendly Explanation):
Most refunds go as store credit unless you ask for a direct refund. Small balances (₹20 or less) cannot be refunded. If we fail to deliver or fix a fault, your refund is based on what you actually paid. Refunds are processed quickly, but bank or technical delays may occur.

10. Delivered Products: No Returns or Change-of-Mind Cancellations

1. No returns once Delivered: Our Services are digital. Once access, credentials, a code, or a voucher has been shared with you, it cannot be returned or taken back. A Delivered product therefore cannot be returned, cancelled, exchanged, or refunded, in whole or in part, midway or at will, except as set out in Section 10.3.
2. Examples of reasons that do not qualify: change of mind, wrong selection, no longer needing the product, finding a lower price elsewhere, partial use, unused time remaining, incompatibility that was disclosed on the product page or that falls under Section 7.5, sharing credentials with others, or dissatisfaction that is not a fault in the Service as described.
3. Exceptions: Section 10.2 does not apply, and you may claim a replacement or a refund or store credit under Sections 5 and 9, if you report within the applicable time limits (Sections 3.7 and 5) and any of the following applies:
   • (a) the product does not work, or cannot be accessed, as described;
   • (b) the wrong product, plan, or duration was delivered;
   • (c) the product materially differs from its listing;
   • (d) the Service stops working before its validity ends for reasons attributable to Pixello or its supplier, and is not excluded by Section 5.1.3;
   • (e) the product was not delivered within 72 hours (Section 3.2); or
   • (f) Pixello discontinued or materially changed the Service before its validity ended (Section 18.1).
4. How to claim: Report the issue through an Official Platform and, if asked, provide reasonable evidence such as screenshots, error messages, and timestamps.
5. Before Delivery: Cancellation is possible only before an order is Delivered and is subject to Pixello’s approval. If approved, you will receive a full refund, subject to Section 9.1. This does not affect your rights under Sections 3.2 and 3.4.
6. Goodwill: Pixello may, at its sole discretion, offer a credit or other goodwill gesture in a case not covered above. Doing so once does not create an obligation to do so again.
7. Your legal rights: Nothing in this Section limits any right you have under applicable law, including consumer protection law.

Note (User-Friendly Explanation):
Once your product is delivered, it cannot be returned or refunded just because you changed your mind or no longer need it. If it does not work, is the wrong product, or is not as described, report it and we will replace it or refund you. Cancellation is only possible before delivery and needs our approval.

11. Chargebacks & Payment Disputes

1. Any issue with an order must first be raised with us on an Official Platform, and we need up to 5 working days to resolve it (Section 9.5).
2. If you start a chargeback or dispute for a Delivered product without first contacting us, or while a claim is still being handled, Pixello may suspend the related Service, treat the order as ineligible for warranty or refund, and submit delivery records, chat logs, and these Terms to your bank or the payment provider as evidence.
3. If a chargeback is decided in your favour, the related Service ends. Pixello may recover any refund or credit already issued for the same order, so that you are not paid twice.
4. This Section does not stop you from using your rights with your bank or under applicable law where Pixello has failed to deliver or to resolve an issue under these Terms.

Note (User-Friendly Explanation):
If something goes wrong, message us first. We resolve most issues quickly. Starting a bank dispute without contacting us can end your service and your claim.

12. Gift Cards

1. Pixello gift cards may be redeemed only on the Pixello website for eligible services and products.
2. A single gift card may be used multiple times until the available balance is fully exhausted.
3. Gift cards are valid for a period of two (2) years from the date of issuance, unless stated otherwise. Any unused balance after expiry shall automatically lapse without entitlement to refund or compensation.
4. Possession of the gift card code constitutes ownership. Pixello shall not be responsible for lost, stolen, leaked, guessed, shared, or unauthorized use of gift card codes.
5. In-store credit may be converted into a gift card upon user request, subject to Pixello’s approval and applicable conditions. Once converted, such gift cards shall be governed by these Gift Card terms.
6. Pixello reserves the right to suspend, block, or cancel any gift card if fraudulent activity, misuse, abuse, or violation of these Terms is suspected, without prior notice and without liability.
7. Gift cards are non-refundable, non-redeemable for cash, and cannot be reversed once issued, except where required by applicable law.

Note (User-Friendly Explanation):
Gift cards work like stored value. Use them multiple times within 2 years. Keep the code safe, fraud or misuse means the card can be blocked.

13. Children & Age Restrictions

1. Use of Pixello services is restricted to individuals legally capable of entering into binding contracts under Indian law.
2. Users under 18 years of age (minors) may access Pixello services only with the involvement of a parent or legal guardian.
3. Pixello shall not be liable for any transactions or agreements entered into by minors without parental consent.

Note (User-Friendly Explanation):
If you’re under 18, you must involve a parent or guardian to use Pixello services.

14. Communications

1. Pixello may communicate with Users via:
   • WhatsApp
   • Email
   • SMS
   • Phone or WhatsApp calls
   • Telegram
   • Notices posted on official platforms
   • Any other official communication channel
2. By using Pixello services, Users consent to receive communications from Pixello, including:
   • Transactional messages
   • Service updates
   • Promotional or commercial content
3. You may opt out of promotional messages at any time by telling us on any Official Platform. Transactional and service messages about your orders cannot be opted out of while you have an active order or Subscription.
4. Users acknowledge that communications via third-party platforms are subject to the respective platform’s terms, and Pixello is not liable for disruptions or data issues caused by such platforms.

Note (User-Friendly Explanation):
Pixello will keep you updated via official channels. By using our services, you agree to receive messages about your account, service, or promotions. You can opt out of promotions at any time.

15. Indemnity

1. Users agree to indemnify, defend, and hold harmless Pixello, its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
   • Your breach of these Terms
   • Misuse or unauthorized use of the Services
   • Violation of any third-party rights
   • Any fraudulent or unlawful activity associated with your account
2. Pixello reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by the User.

Note (User-Friendly Explanation):
If your actions cause a legal issue, you are responsible for defending and covering any costs.

16. DASH Delivery & Special Features

1. DASH Delivery is an optional feature available on eligible products, enabling delivery within 4 hours (or shorter) of successful payment verification.
2. Limitations:
   • DASH Delivery may be unavailable or interrupted due to supply issues, technical problems, communication delays, or other unforeseen events.
   • Users must confirm availability before placing an order.
   • Orders must be placed at least 4 hours before the end of business day.
3. User Remedies:
   • DASH Delivery is a convenience feature only; no additional compensation applies for unfulfillment.
   • Users are eligible for a full refund (or store credit, under Section 9.1) if DASH Delivery is not fulfilled within 4 hours and all terms are satisfied. Alternatively, the User may keep the order and receive it under the standard delivery timeline in Section 3.

Note (User-Friendly Explanation):
DASH Delivery is meant for faster service but is subject to availability. If we miss the 4-hour window, you can get a refund or keep your order on standard delivery.

17. Service Restrictions

1. Certain services have restricted device limits. For example:
   • If a service is limited to 1 device, the number of logins is also restricted even on the same device.
   • For most services, the default limit is 1 login per quarter, though this may vary depending on the service or situation.
2. Users must comply with these limits; failure to do so may result in service suspension or denial of access.
3. Orders are only created and queued after successful payment, unless otherwise specified.

Note (User-Friendly Explanation):
Some services limit how many devices or logins you can use. Make sure you follow these limits to avoid issues.

18. Alterations to Service & Amendments to Terms

1. Pixello reserves the right to modify, suspend, or discontinue any service, feature, or functionality at any time, with or without notice. If Pixello discontinues or materially changes a Service you have paid for before its validity ends, you will be offered a replacement or, at your choice, a refund or store credit for the unused period, calculated on the amount you actually paid (Section 9.7).
2. Pixello may also amend these Terms or any policies at its sole discretion. Amended Terms apply to orders placed, and to Services used, after the date they are published. Where you have already paid for an order, the version of the Terms in effect when you placed that order governs it, except where changes are legally required to apply retroactively. Updates will be shown by the “Last updated” date on this page and announced on the Notices Page.
3. If any provision of these Terms is deemed invalid, void, or unenforceable, that provision shall be severable and shall not affect the enforceability of remaining provisions.

Note (User-Friendly Explanation):
Pixello can update services or rules at any time. For an order you have already paid for, the Terms in effect when you ordered still apply. If we discontinue something you paid for, you get a replacement or a refund for the unused period.

19. Official Platforms

1. Pixello operates and communicates exclusively through the following verified channels:
   • Website: https://pixello.co.in
   • WhatsApp: +91-89289-14266 (https://pixello.co.in/whatsapp)
   • Telegram: @pixellosupport (https://pixello.co.in/telegramsupport)
   • Instagram: @pixello.co.in (https://pixello.co.in/instagram)
   • Discord: Server ID: 962302185922781184 (https://pixello.co.in/discord)
2. Pixello is not responsible for losses or damages caused by counterfeit or unverified platforms, impersonators, or unauthorized sellers.
3. Users should verify any communication claiming to be from Pixello against these official platforms before acting on it.

Note (User-Friendly Explanation):
Only trust messages, links, and offers from Pixello’s verified channels. Be cautious of imitations or scams.

20. User Eligibility, Usage Limitations & Termination

1. Users must be legally capable of entering into binding contracts (see Section 13).
2. Services are intended for personal, non-commercial use only. Resale, redistribution, or commercial usage requires a separate B2B agreement with Pixello.
3. Users acknowledge that Pixello provides support only for subscriptions and related service delivery, and does not provide technical support for third-party platforms or applications (e.g., WhatsApp, email clients, devices, or software used to access services).
4. Suspension and termination: Pixello may suspend or terminate a Service, without refund except where the law requires, if you breach these Terms, including through misuse, sharing credentials beyond the permitted limits, resale without a B2B agreement, fraud, abusive conduct toward our staff, or a chargeback in breach of Section 11. Where reasonably practicable, we will tell you why. If Pixello ends a Service for reasons other than your breach, Section 18.1 applies.

Note (User-Friendly Explanation):
Pixello services are for personal use only, support is limited to subscriptions, platform-related issues are not covered. Breaking the rules can lead to suspension.

21. Grievance Redressal

1. Grievance support: Email: grievance@pixello.co.in, WhatsApp +91-89289-14266 (during Business Hours).
2. How to escalate: First raise your issue with support on an Official Platform. If it is not resolved within 5 working days (Section 9.5), or you are unhappy with the outcome, escalate it to the Grievance Support.
3. Timelines: We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it. Notwithstanding Section 3.6, these timelines are counted in calendar time.
4. Nothing here limits your right to approach a consumer commission or the National Consumer Helpline.

Note (User-Friendly Explanation):
If support cannot solve your problem, you can write to our Grievance Support. We acknowledge complaints within 48 hours and aim to resolve them within a month.

22. Governing Law & Jurisdiction

1. These Terms and any disputes arising from or relating to Pixello services shall be governed by and construed in accordance with the laws of India.
2. Subject to Section 22.3, Users agree to submit to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra for the resolution of any disputes, claims, or actions arising from these Terms or the use of Pixello services.
3. As a consumer, you keep any right you have under applicable law to approach the consumer commission that has jurisdiction where you reside or work.
4. Any claim or dispute must be initiated within the period permitted by applicable law. We ask that you raise concerns as early as possible, and that you first use the process in Section 21.

Note (User-Friendly Explanation):
Indian law applies to these Terms. Disputes are generally handled in Mumbai courts, but you keep your consumer rights to approach the consumer commission where you live.

23. Force Majeure

1. Pixello shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
   • Natural disasters (floods, earthquakes, storms, etc.)
   • Government actions, regulations, or restrictions
   • Internet or network failures, technical outages, or service provider issues
   • Strikes, labor disputes, or civil unrest
   • Any other unforeseen events preventing service delivery
2. In the event of a Force Majeure, Pixello will make reasonable efforts to resume services as soon as possible and communicate any anticipated delays to Users through official channels.
3. Force Majeure does not relieve Users of their obligations under these Terms, including payment for services already rendered.
4. Force Majeure does not affect your right to a refund or credit for Services you paid for but did not receive (Section 3.2).

Note (User-Friendly Explanation):
Pixello isn’t responsible for delays caused by events beyond its control, like natural disasters or internet outages. If you paid for something we could not deliver, you can still get a refund or credit.